At Zinlapa, our commitment to quality is unwavering! We proudly back every purchase with our 100% Customer Satisfaction Promise. Should you encounter any issues with damaged, defective, or incorrect items received, rest assured, we offer a hassle-free refund or replacement. For assistance, simply contact our dedicated customer service team, and we will endeavor to resolve your concerns promptly and satisfactorily.

Expected Delivery Times

Typically, orders within Thailand are delivered within 2-4 days.

We expedite the packing of your order at our warehouse, located in Chiang Mai. After dispatch, the expected delivery time is usually 2-4 days. We strive to dispatch orders within one day of placement, but please note that there might be occasional 1-2 day delays due to carrier issues or high order volumes.

During periods of high parcel volumes, undeliverable parcels may be rerouted to your nearest collection point.

If your order hasn’t arrived within the expected timeframe, first ensure that your provided details are accurate. If everything is correct, contact our Customer Service within 30 business days of placing your order, and we will assist you.

Missing Order Confirmation

If you haven't received an order confirmation after your purchase, there might have been an error in your email address. Contact us at [email protected] to verify your order. We can correct your email and resend the confirmation. Before placing another order, please reach out to avoid duplicates.

How to Return an Order

Items must be returned to our warehouse in Chiang Mai in secure packaging, ideally in the original box.

Order Cancellation

If you need to cancel your order before dispatch, contact us immediately. While we cannot guarantee cancellation due to our quick processing times, we will do our best to accommodate your request. For weekend or after-hours orders, please email us.

Tracking Your Order

Once your order is dispatched, you'll receive a tracking link via email. Please check your spam folder in case it's redirected there.

Robust, Eco-Friendly Packaging

We pack your order in protective wrapping paper and a strong, recyclable kraft paperboard tube. This not only safeguards your prints during transit but also aligns with our commitment to sustainability.

Superior Paper Quality

We use 200 gsm premium matte paper for all our posters. This thick, luxurious paper enhances the quality and durability of your prints.

Brilliant Colors with HD Ink

Our HD ink is certified by Pantone®, ensuring that each poster features bright, true-to-life colors that accurately represent the original artwork.